Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or just want to tell us what you think of a review? This page covers the best ways to reach the Best Casinos Canada team and what happens once your message lands with us.
The Best Way to Reach Us
Email remains the most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it. We aim to reply within two working days, though enquiries that need extra research — such as a query about a specific free spins offer or a bonus term — may take a little longer to answer properly.
If your message relates to a particular casino brand or promotion, mention the name and, where possible, the offer in question. It helps us route your enquiry to whoever last reviewed that operator, rather than starting from scratch.
What We Can Help With
- Questions about our reviews — Want to know why a casino sits where it does in our rankings, or how a particular free spins deal compares to another? Ask away.
- Bonus terms and free spins queries — If a wagering requirement, expiry date or eligible-games list on a promotion isn't clear, tell us which offer you're looking at and we'll do our best to point you in the right direction.
- Corrections — Casino offers, licensing details and payment options change often. If something on the site looks out of date, flagging it helps us keep things accurate for every reader in Canada.
- Suggestions for coverage — Curious about a topic we haven't covered yet, such as a payment method or a specific type of casino, like the non-GamStop casinos we've reviewed separately? Let us know.
- Partnership or media enquiries — If you represent a casino brand, software provider, or media outlet and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling behaviour — If you or someone close to you is struggling with their play, say so in your message. We'll signal what support resources are appropriate, though we always recommend contacting a dedicated support service directly for anything urgent.
What to Include for a Faster Reply
A short, specific message gets answered quicker than a long, general one. When writing in, it helps to include:
- The casino brand or page your question relates to, if applicable
- Whether your enquiry is about a bonus, a review, a correction, or something else
- Any relevant detail — such as the offer name or the section of the site you were reading
- Your preferred way to be contacted back, if different from the email you're writing from
What Happens Once You've Written In
Every message is read by a real person on our team — we don't rely on automated replies to close out enquiries. Once we've looked into your question, whether that means checking a bonus's terms directly with an operator's public information or reviewing our own notes, we'll send a proper response rather than a stock line.
During busier periods, particularly when new casino brands or seasonal free spins promotions are launching across Canada, replies can take a bit longer than our usual two-day window. We'll still get back to you.
A Note on How We Work
Best Casinos Canada is an independent comparison resource covering online casinos available to players across Canadian provinces. Where our pages mention that a brand may pay us a commission for referrals, that arrangement has no bearing on how a casino is rated or ranked — our editorial process is kept separate from any commercial relationship. If you ever feel a review reads otherwise, that's exactly the kind of feedback we want to hear.
Thanks for taking the time to reach out. We read every message, and your input genuinely shapes how we cover Canada's online casino market going forward.